FAQ
Shipping
Do you offer international shipping?
Currently, we ship exclusively within Australia, but we are working to expand to more countries soon.
What are the shipping costs?
We offer free shipping on all orders, regardless of the order amount.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order through the link provided in that email or via our Track Your Order page.
How long does delivery take?
Processing takes 1–2 business days, and delivery is typically completed within 5–10 business days.
Returns & Exchanges
What is your return policy?
You may return items within 30 days of receiving your order. Please review our full Return Policy in the website footer and contact us to start the process.
What if my item is damaged or incorrect?
Please contact us at SUPPORT@VAYELLE.COM
with your order number and a photo of the item. Our team will assist you promptly.
Can I exchange an item?
You can exchange an item by returning it through our standard procedure and placing a new order for the desired product.
Orders & Payments
Can I cancel or modify my order?
Please contact us as soon as possible. Changes can only be made before the order is processed.
Which payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
Are my payments secure?
Yes. All transactions are processed through secure, encrypted payment gateways to ensure your data is protected.
How can I use a discount code?
Enter your code in the “Discount Code” field during checkout. The discount will apply automatically.
Products & Sizing
How do I find my size?
Use the size chart provided on each product page. If you are unsure, contact us for personal assistance.
Where are your products made?
Our pieces are designed with care and produced by trusted partners who meet our quality and ethical standards.
Are your products sustainable?
Yes. We are committed to responsible production, sustainable materials, and eco-friendly packaging.
Do you restock sold-out items?
When a product is out of stock, you can leave your email address on the product page to receive a restock notification.
Customer Support & Brand
How can I contact customer service?
Our team is available 24/7 at SUPPORT@VAYELLE.COM
to assist with any questions or requests.
Do you offer gift cards?
Yes. Contact us at SUPPORT@VAYELLE.COM
to purchase a digital gift card.
How can I subscribe to the newsletter?
Enter your email at the bottom of our homepage to receive updates on new arrivals, style tips, and exclusive offers.
What makes Vayelle different?
At Vayelle, we combine timeless design with a conscious approach. Every piece is created with attention to detail, quality, and respect for people and the planet.