Privacy Policy
Last updated: 22 October 2026
This Privacy Policy explains how Vayelle (“we”, “us”, “our”) collects, uses and discloses your personal information when you visit vayelle.com or buy from us. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information we collect
- Contact and order details: name, email, phone number, billing and shipping address, and the items you order.
- Payment details: payments are processed by Shopify Payments and our payment partners. We do not store your full card number.
- Device and usage information: IP address, browser type, pages viewed and how you move around the site, collected through cookies and similar technologies.
- Communications: messages you send us, such as customer support emails.
How we use it
- To process and deliver your orders, handle returns and answer your questions.
- To keep the store secure and prevent fraud.
- To understand how the site is used and improve it.
- To send you marketing emails if you subscribe. You can unsubscribe at any time using the link in every email.
- To show you relevant ads on other platforms, such as Meta, based on your activity on our site.
Who we share it with
We share information only with service providers who help us run the store, such as Shopify (our store platform), payment providers, shipping and fulfilment partners, our email marketing provider, and analytics and advertising platforms. We do not sell your personal information. Some of these providers are located outside Australia, including in the United States and Europe.
Cookies
We use cookies to keep your cart working, remember your preferences, measure site performance and support advertising. You can block or delete cookies in your browser settings, but parts of the site may not work as expected.
Storage and retention
We keep your information only as long as we need it for the purposes above or to meet legal obligations such as tax and record-keeping. No online system is completely secure, so please take care when sharing information online.
Your rights
You can ask to access or correct the personal information we hold about you, or ask us to delete it where the law allows. Email us at support@vayelle.com and we will respond within a reasonable time.
Complaints
If you have a concern about how we handled your information, email support@vayelle.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. The latest version will always be on this page with its updated date.
Contact
Vayelle, support@vayelle.com