Refund & Returns Policy
Last updated: 22 October 2026
30-day money-back guarantee
If you are not happy with your order, you can return it within 30 days of delivery for a refund.
How to return an item
- Email support@vayelle.com with your order number and let us know what you would like to return.
- We will reply with the return instructions and the correct returns address. Please do not send items back to the address printed on your parcel.
- Pack the item securely, unused and in its original condition and packaging, and post it back.
Refunds
Once we have received and checked your return, we will refund the purchase price to your original payment method. Return postage is paid by you unless the item is faulty, damaged or not what you ordered.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, email support@vayelle.com with your order number and a photo. We will arrange a replacement or refund at no cost to you.
Cancellations
To change or cancel an order, contact us as soon as possible. We can only change an order before it has been processed.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Questions? Email support@vayelle.com.