Terms of Service

Last updated: 22 October 2026

This website is operated by Vayelle (“we”, “us”, “our”). By visiting vayelle.com or buying from us you agree to these Terms of Service.

Using the store

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to give accurate information and not to use the site for anything unlawful.

Products and pricing

We try to describe and photograph our products as accurately as we can. Colours may vary slightly between screens. All prices are in Australian dollars (AUD) and include GST where applicable. If a price or description is clearly wrong, we may correct it and give you the choice to confirm or cancel your order.

Orders and payment

Your order is an offer to buy. We accept it when we confirm dispatch. We may decline or cancel an order, for example for stock, pricing or fraud reasons, and will refund you in full if we do. Payment is taken at checkout through secure payment providers.

Shipping and returns

See our Shipping Policy and Refund & Returns Policy for delivery times, our 30-day money-back guarantee and how to return an item. They form part of these terms.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law.

Product information

Information on this site is general and is not medical advice. Individual results and experiences vary. If you have a skin condition, allergy or health concern, check the ingredients and speak to a health professional before use.

Intellectual property

The content on this site, including text, images and branding, belongs to us or our licensors. You may not copy or reuse it without our written permission.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site or products. This does not limit any rights you have under the Australian Consumer Law.

Privacy

We handle your personal information as set out in our Privacy Policy.

Governing law

These terms are governed by the laws of Australia.

Changes

We may update these terms from time to time. The version on this page applies from its updated date.

Contact

Vayelle, support@vayelle.com